Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and must be returned within 14 days of despatch.
We also will exchange or refund items that are faulty, damaged in transit or that do not match what was ordered, subject to our terms and conditions of sale. If the item is unwanted, you’ll need to pay for postage, and your original delivery charge won’t be refunded unless we agree otherwise.
Package your item(s) securely with your invoice/delivery note inside and return it to: RETURNS, Total Body Care, 31 Clapham High Street, London SW4 7TR, UK.
Returns can also be made via our London Clapham Clinic at the above address. Simply bring with you the order confirmation email, invoice or delivery note along with your original payment card.
If you do not have your despatch note or invoice, please include an explanatory note quoting your order number (this is the four digit number that can be found on your order email, invoice and paper invoice/delivery note) and reason for return.
For full details of our returns policy, please refer to our Terms & Conditions.